Frequently Asked Questions
Everything you need to know about our physician-dispensed skincare and your order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order has been processed and shipped.
What is your return policy?
We offer a 30-day money-back guarantee on all products purchased directly from our website. If you are not satisfied with your purchase, please contact our support team to initiate a return for a full refund.
Are ALASTIN Skincare products safe for all skin types?
Yes, our products are formulated to be non-comedogenic, paraben-free, and cruelty-free. However, we always recommend consulting with your skincare professional or physician before starting a new regimen.
Do you ship internationally?
Currently, we only ship to addresses within the United States. We are working on expanding our shipping capabilities to serve our international customers in the near future.
Can I use ALASTIN products after a cosmetic procedure?
Many of our products, such as the Regenerating Skin Nectar, are specifically designed to support the skin before and after rejuvenating procedures. Please consult your provider for a customized post-procedure protocol.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.